How to Record a Chargeback

Sign in to a PlayerFirst website.

On the left navigation, click Sales > Invoices.

Use the search and filters to find the invoice.

Click the invoice number to open the invoice.

Under Payment Schedule and History, click the .

Amount: Enter a - amount (ex: $-300)

Method: Use the dropdown to select External Credit Card.

Description: Enter Credit Card Chargeback

Click the box for Bounced Check/Rejected ACH.

Click Save Payment.