Sending a Mass Communication

Purpose: Allows targeted communication with multiple levels of filtering

How To: How To Send Mass Messaging

Best Practices & Notes

• Standardizes and provides historical record of operator communication to recipients

• Best used for large-scale, targeted communication with multiple recipients

• Provides operator step-by-step template to send highly targeted communications to customers 

• Not recommended for operator communication with a single recipient

Additional How Tos & Guides

• How to Email Team(s)

• How to View Saved/Scheduled Messages

• How to View Sent Messages