Recharge Policy on Failed Payments

Purpose: Understand how PlayerFirst handles failed ACH and Credit Card charges.

ACH Recharge Policy for Non-Sufficient Funds (NSF)

• After an initial NSF failure, each subsequent recharge attempt will occur 7 days after the previous failure.

• After a single invoice has two (2) NSF failures, PlayerFirst will cease attempts to recharge the payment method.

  • Ex: Failure Day 1 (Charge 1), Day 8 (Charge 2) = STOP

Credit Card Recharge Policy for Rejections

• After an initial Credit Card rejection, each subsequent recharge attempt will occur 2 days after the previous failure.

• After a single invoice has six (6) consecutive failures, PlayerFirst will cease attempts to recharge the payment method.

  • Ex: Failure Day 1 (Charge 1), Day 3 (Charge 2), Day 5 (Charge 3), Day 7 (Charge 4), Day 9 (Charge 5), Day 11 (Charge 6) = STOP.

Credit Card Recharge Policy for Disputes

• After a single invoice receives one (1) Credit Card dispute, PlayerFirst will cease attempts to recharge the payment method.

  • Ex: Dispute Recorded on Invoice Day 1 = STOP.

New Payment Method Added

• If a new payment method is assigned to a scheduled payment, the failure count will reset to 0.

  • Ex: CC Failure Charge 1, Charge 2, Charge 3, New Payment Method Added = Failure Count Resets to 0