ACH Rejection/Settlement Reporting

Transaction List page is updated daily to display ACH rejection or settlement status

• Users can filter by “cleared” or “rejected”

If an ACH is rejected:

• PlayerFirst will trigger an automatic “reversal” of the payment on the invoice and the invoice will be updated to reflect the true balance post-rejection.

• The rejection reason will be added to the invoice (ex: insufficient funds)

  • If an ACH is rejected due to insufficient funds, an NSF fee can be automatically assigned to the invoice (this is controlled at the global settings level).

• A scheduled payment will be added into the payment plan schedule so there isn’t an unscheduled amount on the order.

• An email will be triggered to the customer notifying them of the rejection and asking them to update their payment information in PlayerFirst.