ACH Rejection/Settlement Reporting

Owned by Chris Gipson (Unlicensed)
Last updated: Feb 07, 2023
1 min read

  • Transaction List page is updated daily to display ACH rejection or settlement status

    • Users can filter by “cleared” or “rejected”

  • If an ACH is rejected:

    • PlayerFirst will trigger an automatic “reversal” of the payment on the invoice and the invoice will be updated to reflect the true balance post-rejection.

    • The rejection reason will be added to the invoice (ex: insufficient funds)

      • If an ACH is rejected due to insufficient funds, an NSF fee can be automatically assigned to the invoice (this is controlled at the global settings level).

    • A scheduled payment will be added into the payment plan schedule so there isn’t an unscheduled amount on the order.

    • An email will be triggered to the customer notifying them of the rejection and asking them to update their payment information in PlayerFirst.