Payment Plans: Payment Method Hierarchy

Purpose: Understand the Payment Plan payment method hierarchy and flow

Best Practices & Notes

• Payment Plans are run with the Payment Method associated with each individual installment

• Only the payment method assigned to the scheduled installment will be run, not any alternate method stored on the user’s account, unless done manually.

• If a Payment Plan Installment has a “Check” assigned as the Payment Method, but the check has not been received and applied to the scheduled payment prior to the due date, no alternative method will be automatically charged and the balance will be shown as outstanding, unless done manually

• If a Payment Plan Installment does not have a Payment Method associated with it and there is no “Preferred” Payment Method, or any valid Payment Method (ex: not expired) on the User’s profile, the payment will show as past due and a Method needs to be collected