Payment Reissue Process
- Dana Johnson
Payees can submit payment reissue requests from their account by going to My Affidavits.
Payee clicks Add button in the upper right corner to start a new submission.
IMPORTANT: check date and check number can be found on the Payment screen in their account.
Payees need to wait two weeks from the original payment date to submit a request. If they try to submit a request prior to that, they will not be able to proceed and will see the pop up message in the screenshot below.
IMPORTANT: payee can only submit one request per payment date - duplicate submissions are not allowed.
Payee will select the reason for the payment reissue request.
Check number can be found on the Payment screen in payee account.
After clicking on Get Started, the Payment Affidavit form will appear with most fields auto-populated with required information. Payee will need to click on the Sign button to sign the affidavit and then click Finish.
Payee has visibility to all submitted requests after they are submitted.
