How to Remove a Team Registration

1. Sign in to a PlayerFirst website.

2. On the left navigation, click Program > Registration Details.

3. Click your desired Program.

4. Click on the Divisions tab in the sub navigation.

5. Select the division in which the team is in.

6. On the Details tab, find Registration and click Remove From Program under the Actions column.

7. Confirmation: Click Yes to confirm removal.

8. Review Invoice: Would you like to modify the invoice now?

   • Note: Any balance on the invoice will not be updated automatically. If the change is part of an inter-brand invoice, continue to Step 7.

   • If you want to make the necessary adjustments at that moment, click Yes. (Recommended Workflow)

   • If you will handle the necessary adjustments at a later moment, click No.

9. Inter-Brand Invoices: a prompt will appear immediately after clicking Yes to confirm removal.

   1. Prorate: Enter the amount based on the refund policy (ex: $900).

   2. Explanation: Enter the reason for the prorate (ex: Team Removed).

   3. Click Save.

10. In the Invoice Ids column, click the hyperlink for the invoice that was adjusted.

11. The invoice will show two lines in the Payment Schedule and History section:

    1. One line for the Prorate.

    2. One line for the Inter-Brand Payment reversal.

12. Confirm that details are entered in the Admin Notes section along with the date and author’s initials.

Related Articles:

• How to Refund a Credit Card Payment on an Invoice That is Paid in Full and Remove the Athlete/Team From Program

• How to Refund a Credit Card Payment on an Invoice That is NOT Paid in Full

• How to Refund an ACH Payment on an Invoice That is Paid in Full and Remove the Athlete/Team From Program

• How to Refund an ACH Payment on an Invoice That is NOT Paid in Full.

Videos:

• How to Remove a Paid Registration & Clean up the Invoice

• How to Remove an Unpaid Registration & Clean up the Invoice