What Does the Customer See?
- Josiah Larson (Unlicensed)
- Mike Romano
​The customer will not see any mention of "transaction fees" during checkout or on their invoice​.
Installment fees will still display as usual when a payment plan is selected by the customer​.
Check handling fees will still display as usual as a separate line item.
Sales tax will be displayed as a separate line item during checkout.
Sales Tax will be live across PlayerFirst sites by 7/1/2024.
ROLLUP TRANSACTION FEESÂ CUSTOMER VIEWÂ | ||
 | ROLLUP FEES ON “Transaction Fees” Never Shown as Separate Item | ROLLUP FEES OFF Current State |
Transaction Fees  (Credit Card and ACH) | The program price will include the 3.25% transaction fee  (rounded to the next whole dollar) | The program price will show as is. Transaction fee is shown and determined by payment method  (credit card 3.25% or ACH 2.25%) |
Installment, Handling, etc. | If applicable, these would be shown as usual as separate line items. | If applicable, these would be shown as usual as separate line items. |
Payment Plans | If chosen, the minimum installment fee shows as  $11 per installment.  ($10 + 3.25% rounded to the next whole dollar) | If chosen, the minimum installment fee shows as  $10 per installment. |
Invoice | Program price is shown as 1 line item  (Includes 3.25% transaction fee rounded to the next whole dollar)  Any additional fees (installment, handling, etc.) will show as unique line items | The program price is shown as a separate line item  Transaction fee is shown as a separate line item  Any additional fees (installment, handling, etc.) will show as unique line items |
Payment Plan Example | Public Price = $104  ($100 + 3.25% = $103.25, rounded to the next whole dollar)  Payment Plan 4 Installments $26 + $11 installment fee = $37 $26 + $11 = $37 $26 + $11 = $37 $26 + $11 = $37  Payment Method ACH  Credit Card Check = $25 check handling fee  Total Paid ACH = $148 Credit Card = $148 Check = $173 | Public Price = $100   Payment Plan 4 Installments $25 + $10 installment fee = $35 $25 + $10 = $35 $25 + $10 = $35 $25 + $10 = $35  Payment Method ACH = 2.25% transaction fee = $3.15 Credit Card = 3.25% transaction fee = $4.55 Check = $25 check handling fee  Total Paid ACH = $143.15 Credit Card = $144.55 Check = $165 |