ACH Verification Process

To pay by ACH, a valid routing, account number, and phone number must be entered

Upon entry, the ACH routing, account and phone numbers will be verified by the client’s bank and the PlayerFirst external processor, pre-checkout. The verification process will check for:

• Invalid account or routing number

• Mismatching customer address

• Mismatching customer phone number

• Note: The 3rd party database has account closed information for 80-90% of all US bank accounts; this info is updated daily

• Note: There are no soft declines - a verification is either approved, declined, or not processed for an administrative reason

If any of the above is true, and cannot be re-entered correctly by the customer, an alternate payment method must be selected

If an ACH payment is rejected, an email will be triggered to the customer notifying them of the rejection and asking them to update their payment information in PlayerFirst.