FAQs

A payee’s username is their email address.

Time entry must be completed by Tuesdays at 3pm EST for payment to be processed that Friday.

You may enter a W2 employee on a Work Roster for tracking purposes, but they will be flagged and you will not be able to process their payment through Vensure. All W2 employees must still be paid through UKG. Please work with your Regional Admin for W2 UKG payments.

Yes, a payee can complete a W8 tax form during onboarding and be paid in Vensure.

Yes, for W9 payees but no for W8 payees. Only individuals who have set up a business entity can be paid in Vensure for work they performed as an individual. For example, an assignor or athletic training group that is going to submit an invoice and then pay the referees/atc’s would need to follow the payment request process and be paid through accounts payable and not Vensure. If you have any questions, please reach out to your Regional Admin.

No, Vensure is only able to issue payment to one EIN for a sole company. There cannot be multiple payees under the same EIN as the company is receiving the payment, not the individuals.

Business entity’s where an individual worked for 3STEP will be paid in Vensure. EXAMPLE: A content capture person has an LLC for their business and they performed the work.

If a business entity provided people to perform work for 3STEP, that would be paid through accounts payable. EXAMPLE: A referee assignor hires referees to work an event and the referee assignor pays the referees directly. 3STEP pays the referee assignor a lump sum for their assigning fee as well as for all the referees that worked.

Payees should be completing the tax form that aligns with their tax and citizen status- we cannot determine that or provide any other guidance since it is related to their taxes. If they are unsure of which form to select, they will need to reach out to their tax professional.

Click on the kabob to the far right on the work roster, and select Resend Forms.

All missing or bounced back payments will be handled by Vensure’s payroll support team and 3STEP’s Director of Staffing.

Payees will have full access to their profiles and can make changes at any time.

We recommend reaching out directly to the payee to remind them of the requirements. Below are the specific links for the Players Health compliance items:

Your Operations (Regional) Admin can help to push through late payments. Please work with them on any late payments that need to be processed.

Yes, you are able to create multiple work rosters for a single program.

Ex: If you have a league that runs every week for a month, you may create a work roster for each week of work that will be paid each Friday.

Depends on the form:

Tax Forms (W9/W8): only needs to be completed once unless any of the Payee’s personal information has changed.

Short Form ICA: this is completed once per year and is applicable for all brands

Long Form ICA: these are completed on a program to program basis due to payments being schedule in installments.

Yes - time entry can be done if compliance items are not completed. However, no payment will be be processed until all compliance items are completed.

A brand operator can make changes to time entry until it has been approved by Operations Admin. Once time entry is approved by Operations Admin, only Operations Admin can make changes to time entry.

No, the Brand Director will not receive an email notification when a Long Form ICA is ready to be signed. The Brand Operator will need to communicate this with the Brand Director.

No, Social Security Number validation prevents duplicate Payees from being added to the Staff Database with a different email address.

No, Vensure does not automatically email the Brand Director when a Long Form ICA is ready to sign. BEST PRACTICE: Brand Operator emails the Brand Director the link to the Work Roster and a list of Payees on the Work Roster that have Long Form ICA’s ready for signature.

No, but any time entry done by Payees will require approval by the Brand Operator and Operations Admin.

Only the Brand or Sub-Brand Director can sign a Long Form ICA.

If a Payee has received payment from 3STEP and Vensure in 2024, they will receive two 1099 tax forms, one from 3STEP

Yes. The Payee will receive an email each time there is a new long form ICA contract for them to sign.

No. Criminal background checks must be conducted under the federal Fair Credit Reporting Act (FCRA), which is why FCRA consent is needed when completing the Players Health background check. Players Health is required to provide this notice and request consent to be in compliance with the law.

The Payee has not completed setting up their account in Vensure. If you search for the Payee in the Payee Database, their status is ‘Yet to Start’. Click on the 3 dots in the Action column to resend the registration email to the Payee.

The Payee will be able to correct it during the account creation process. This should be done prior to the Payee completing their W9 so their name is correct on that form.