FAQs

When is time entry due in Vensure for that week’s payment?

Time entry must be completed by Tuesdays at 3pm EST for payment to be processed that Friday.

Do we enter W2 employees in Vensure for payment?

You may enter a W2 employee on a Work Roster for tracking purposes, but they will be flagged and you will not be able to process their payment through Vensure. All W2 employees must still be paid through UKG. Please work with your Regional Admin for W2 UKG payments.

Can a W8 payee be paid in Vensure?

Yes, a payee can complete a W8 tax form during onboarding and be paid in Vensure.

Can a business entity be paid in Vensure?

Yes, for W9 payees but no for W8 payees. Only individuals who have set up a business entity can be paid in Vensure for work they performed as an individual. For example, an assignor or athletic training group that is going to submit an invoice and then pay the referees/atc’s would need to follow the payment request process and be paid through accounts payable and not Vensure. If you have any questions, please reach out to your Regional Admin.

How do I know if a business entity should be paid in Vensure or through accounts payable?

Business entity’s where an individual worked for 3STEP will be paid in Vensure. EXAMPLE: A content capture person has an LLC for their business and they performed the work.

If a business entity provided people to perform work for 3STEP, that would be paid through accounts payable. EXAMPLE: A referee assignor hires referees to work an event and the referee assignor pays the referees directly. 3STEP pays the referee assignor a lump sum for their assigning fee as well as for all the referees that worked.

How can I resend a required form to a payee?

Click on the kabob to the far right on the work roster, and select Resend Forms.

How do I troubleshoot missing or bounced back payments?

All missing or bounced back payments will be handled by Vensure’s payroll support team and 3STEP’s Director of Staffing.

What if a payee needs to update their information (email, address, etc)?

Payees will have full access to their profiles and can make changes at any time.

What should I do if a payee is missing or has incomplete compliance items?

We recommend reaching out directly to the payee to remind them of the requirements. Below are the specific links for the Players Health compliance items:

How are late payments processed if a payee is not ready to pay on the pay date (Friday) for the pay period they worked?

Your Operations (Regional) Admin can help to push through late payments. Please work with them on any late payments that need to be processed.

Can I create multiple work rosters for a single program?

Yes, you are able to create multiple work rosters for a single program.

Ex: If you have a league that runs every week for a month, you may create a work roster for each week of work that will be paid each Friday.

If a Payee works for multiple brands, do they have to complete forms more than once?

Depends on the form:

Tax Forms (W9/W8): only needs to be completed once unless any of the Payee’s personal information has changed.

Short Form ICA: this is completed once per year and is applicable for all brands

Long Form ICA: these are completed on a program to program basis due to payments being schedule in installments.

Can time entry be done if compliance items are not completed?

Yes - time entry can be done if compliance items are not completed. However, no payment will be be processed until all compliance items are completed.

Can a brand operator make changes to time entry?

A brand operator can make changes to time entry until it has been approved by Operations Admin. Once time entry is approved by Operations Admin, only Operations Admin can make changes to time entry.

What are the options for paying parent and volunteer coaches in Vensure?

• Parent coach gets entered in Vensure but at a $0 rate so they complete the compliance requirements. The child’s tuition gets discounted in PlayerFirst via Coach’s Child concession AFTER compliance requirements are completed.

• Parent coach is paid in Vensure at a rate that equals the tuition cost, or whatever amount the brand wants, and completes the compliance requirements to receive payemnt. The coach pays for their child’s tuition in full in PlayerFirst.

Will the Brand Director receive an email notification when a Long Form ICA is ready to be signed?

No, the Brand Director will not receive an email notification when a Long Form ICA is ready to be signed. The Brand Operator will need to communicate this with the Brand Director.

Can a duplicate Payee be added to the Payee Database if they enter a different email address?

No, Social Security Number validation prevents duplicate Payees from being added to the Staff Database with a different email address.