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  1. Sign in to a PlayerFirst website.

  2. On the left navigation, click Sales > Invoices.

  3. Use the search and filters to find the invoice you want to pro-rate.

  4. Click the invoice number to open the invoice.

  5. Under Payment Schedule and History, click the (blue star).

  6. Amount: Adjust to the amount being discounted.

  7. Method: Use the dropdown to select Pro-Rate.

  8. Method Sub-Type: Use the dropdown to select the most applicable reason for the pro-rate.

  9. Description: Skip this section.

  10. Click Save Payment.

  11. Confirm that the current balance on the invoice is the original balance less the applied pro-rate.

  12. Admin Notes: Add a note with today’s date, a brief explanation of the actions taken, and your initials.

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