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Purpose: Understand how fees will be applied to all invoices, as well as how they will be displayed both internally and externally.

Types of Fees

  • Transaction Fee

  • Handling Fee

Best Practices & Notes

  • All fees will show as “Projected Fees” on the invoice

  • Fees will show as due both internally to operators and externally to customers

  • Fees will apply to any invoice creation (front end, back end, customer or Admin)

  • Transaction or Handling Fees will not display on the AR Report page

  • Transaction and Handling Fees are not counted as outstanding in any related Financial Reporting (ie: Program → Registration Details)

  • If a customer is enrolled in a Payment Plan or Scheduled Payment, any Transactions Fees required of the payment method will be assessed per installment

    • Ex: if a Payment Plan has 5 installments, there will be 5 separate Transaction Fees and/or Handling Fees

Examples of Fee Implementations

Transaction Fee Applied Example:

  • Ex: A customer selects “Pay by Credit Card” for a Payment Plan.

    • The cost of the program is $1,000

    • The Transaction Fee is 3% ($30)

    • The Payment Plan is 4 installments (with no additional installment fees)

    • Total Cost = $1,130

      • $1,000 will show on the open AR Report

      • $130 will show as Projected Fees, but will NOT show on the AR Report page

        • $30 Transaction Fee for Payment 1

        • $30 Transaction Fee for Payment 2

        • $30 Transaction Fee for Payment 3

        • $30 Transaction Fee for Payment 4

Transaction & Handling Fee Applied Example:

  • Ex: An Admin selects “Pay by Check” option when registering a customer for a program.

    • The cost of the program is $100

    • The Check Handling fee is $25

    • The Check Transaction fee is 2% ($2.00)

    • Total Cost = $127

      • $100 will show on the open AR Report

      • $27 will show as Projected Fees, but will NOT show on the AR Report page

Multiple Payment Types With Transaction & Handling Fees Applied Example:

  • Ex: A customer selects “Pay by ACH” for a Payment Plan, but changes the 2nd installment to “Pay by Credit Card” prior to that charge.

    • The cost of the program is $1,000

    • The first payment due is $500 and will be paid by ACH

      • The ACH Transaction Fee is 3% ($15)

      • The Total for the First Payment is $515

    • The second payment due is $500 and will be paid by Credit Card

      • The Credit Card Transaction Fee is 2% ($10)

      • The Total for the Second Payment is $510

    • Invoice Total Cost (after all payments): $1,025

Additional Guides & How Tos

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