Purpose: Understand how many ACH and Credit Card charge attempts can be made when repeat declines are occurring.
ACH Policy
Single attempt per week
Stop after 3 consecutive failures
Ex: Failure Week 1, Week 2, Week 3 = STOP
Credit Card Policy
Single attempt per week
Stop after 6 consecutive failures
Ex: Failure Week 1, Week 2, Week 3, Week 4, Week 5, Week 6 = STOP.
New Payment Method Added
If a new payment method is assigned to a scheduled payment, the failure count will reset
Ex: CC Failure Week 1, Week 2, Week 3, New Payment Method Added = Failure Count Resets to 0
Insufficient Funds (NSF)
If a single invoice has two NSFs, the payment method will be unscheduled
Ex: Invoice 1234 has NSF on Payment Date 1, Invoice 1234 has NSF on Payment Date 2 = Payment Method Unscheduled.