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Purpose: Understand how many ACH and Credit Card charge attempts can be made when repeat declines are occurring.

ACH Policy

  • Single attempt per week

  • Stop after 3 consecutive failures

    • Ex: Failure Week 1, Week 2, Week 3 = STOP

Credit Card Policy

  • Single attempt per week

  • Stop after 6 consecutive failures

    • Ex: Failure Week 1, Week 2, Week 3, Week 4, Week 5, Week 6 = STOP.

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