Sign in to a PlayerFirst website.
On the left navigation, click Sales > Invoices.
Use the search and filters to find the invoice you want to refund.
Click the invoice number to open the invoice.
Invoice Items: click the program line item being credited.
At the bottom of the pop-up, click Create Account Credit.
Registered In: shows program line item where credit is being created from.
Credit Reason: recommended to copy program line from Registered In for easy tracking.
Note: Any text entered here is visible to the customer.
Credit Amount: enter either Dollars or Percent.
Expiration: optional field at the discretion of the brand.
Limit Program Use: optional field at the discretion of the brand.
Click Save.
The credit will now show under Sales > Account Credits.
To confirm, search the user last name and ensure it is listed correctly under Open Credits.
The user will be able to view the Account Credit and apply it to a different program within the restrictions - if any - set by the brand (ex: expiration date and/or limit program use).
Note: The user would click Account Credits on the specific invoice page to redeem.
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