Purpose: Understand how many ACH and Credit Card charge attempts can be made when repeat declines are occurring.
ACH Recharge Policy for Non-Sufficient Funds (NSF)
After an initial NSF failure, each subsequent recharge attempt will occur 7 days after the previous failure.
After a single invoice has two (2) NSF failures, PlayerFirst will cease attempts to recharge the payment method.
Ex: Failure Day 1, Day 8 = STOP
Credit Card Recharge Policy for Rejections
After an initial Credit Card rejection, each subsequent recharge attempt will occur 2 days after the previous failure.
After a single invoice has six (6) consecutive failures, PlayerFirst will cease attempts to recharge the payment method.
Ex: Failure Day 1, Day 3, Day 5, Day 7, Day 9, Day 11 = STOP.
Credit Card Recharge Policy for Disputes
After a single invoice receives one (1) Credit Card dispute, PlayerFirst will cease attempts to recharge the payment method.
Ex: Dispute Recorded on Invoice Day 1 = STOP.
New Payment Method Added
If a new payment method is assigned to a scheduled payment, the failure count will reset to 0.
Ex: CC Failure Week 1, Week 2, Week 3, New Payment Method Added = Failure Count Resets to 0