Purpose: Understand how many PlayerFirst handles failed ACH and Credit Card charge attempts can be made when repeat declines are occurringcharges.
ACH Recharge Policy
...
Single attempt per week
...
for Non-Sufficient Funds (NSF)
After an initial NSF failure, each subsequent recharge attempt will occur 7 days after the previous failure.
After a single invoice has two (2) NSF failures, PlayerFirst will cease attempts to recharge the payment method.
Ex: Failure Week Day 1 (Charge 1), Week 2, Week 3 Day 8 (Charge 2) = STOP
...
Credit Card Recharge Policy
...
Single attempt per week
for Rejections
After an initial Credit Card rejection, each subsequent recharge attempt will occur 2 days after the previous failure.
After a single invoice has six (6) consecutive failures, PlayerFirst will cease attempts to recharge the payment method.
Ex: Failure Week Day 1 (Charge 1), Week Day 3 (Charge 2), Week Day 5 (Charge 3), Week Day 7 (Charge 4), Week Day 9 (Charge 5), Week Day 11 (Charge 6) = STOP.
Credit Card Recharge Policy for Disputes
After a single invoice receives one (1) Credit Card dispute, PlayerFirst will cease attempts to recharge the payment method.
Ex: Dispute Recorded on Invoice Day 1 = STOP.
New Payment Method Added
If a new payment method is assigned to a schedule scheduled payment, the failure count will reset to 0.
Ex: CC Failure Week Charge 1, Week Charge 2, Week Charge 3, New Payment Method Added = Failure Count Resets to 0
...