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The Payee has not completed setting up their account in Vensure. If you search for the Payee in the Payee Database, their status is ‘Yet to Start’. Click on the 3 dots in the Action column to resend the registration email to the Payee.
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How can I correct a Payee name if I swapped the first name and last name when adding to the system via a work roster for the first time?
The Payee will be able to correct it during the account creation process. This should be done prior to the Payee completing their W9 so their name is correct on that form.