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No. Criminal background checks must be conducted under the federal Fair Credit Reporting Act (FCRA), which is why FCRA consent is needed when completing the Players Health background check. Players Health is required to provide this notice and request consent to be in compliance with the law.

Why is the Payee getting an “invalid e-mail address” error when trying to login or to reset password?

The Payee has not completed setting up their account in Vensure. If you search for the Payee in the Payee Database, their status is ‘Yet to Start’. Click on the 3 dots in the Action column to resend the registration email to the Payee.

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