Purpose: Understand how many ACH and Credit Card charge attempts can be made when repeat declines are occurring.
ACH Recharge Policy
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Single attempt per week
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for Non-Sufficient Funds (NSF)
After an initial NSF failure, each subsequent recharge attempt will occur 7 days after the previous failure.
After a single invoice has two (2) NSF failures, PlayerFirst will cease attempts to recharge the payment method.
Ex: Failure Week Day 1, Week 2, Week 3 Day 8 = STOP
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Credit Card Recharge Policy
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Single attempt per week
for Rejections
After an initial Credit Card rejection, each subsequent recharge attempt will occur 2 days after the previous failure.
After a single invoice has six (6) consecutive failures, PlayerFirst will cease attempts to recharge the payment method.
Ex: Failure Week Day 1, Week 2, Week 3, Week 4, Week 5, Week 6 , Day 3, Day 5, Day 7, Day 9, Day 11 = STOP.
Credit Card Recharge Policy for Disputes
After a single invoice receives one (1) Credit Card dispute, PlayerFirst will cease attempts to recharge the payment method.
Ex: Dispute Recorded on Invoice Day 1 = STOP.
New Payment Method Added
If a new payment method is assigned to a scheduled payment, the failure count will reset to 0.
Ex: CC Failure Week 1, Week 2, Week 3, New Payment Method Added = Failure Count Resets to 0
Insufficient Funds (NSF)
If a single invoice has two NSFs, the payment method will be unscheduled
Ex: Invoice 1234 has NSF on Payment Date 1, Invoice 1234 has NSF on Payment Date 2 = Payment Method Unscheduled.