How to Remove a Team Registration

1. Sign in to a PlayerFirst website.

2. On the left navigation, click Program > Registration Details.

3. Select Program.

4. Find Registration and click Remove From Program under the Actions column.

5. Confirmation: click Yes to confirm removal.

   1. Note: Any balance on the invoice will not be updated.

      1. If adjustments to the balance need to be made, locate the invoice and adjust as needed.

      2. See How to View an Invoice

      3. If no adjustments to the balance need to be made, no further action is needed.

   2. Note: If the change is part of an inter-brand invoice, continue to Step 6.

6. Inter-Brand Invoices: a prompt will appear immediately after clicking Yes to confirm removal.

   1. Prorate: Enter the amount based on refund policy (ex: $900).

   2. Explanation: Enter reason for prorate (ex: Team Removed).

   3. Click Save.

7. In the Invoice Ids column, click the hyperlink for the invoice that was adjusted.

8. The invoice will show two lines in the Payment Schedule and History section:

   1. One line for the Prorate.

   2. One line for the Inter-Brand Payment reversal.

9. Confirm that details are entered in the Admin Notes section along with the date and author’s initials.

How Tos & Guides if refunds need to be issued:

• How to Refund a Credit Card Payment on an Invoice That is Paid in Full and Remove the Athlete/Team From Program

• How to Refund a Credit Card Payment on an Invoice That is NOT Paid in Full

• How to Refund an ACH Payment on an Invoice That is Paid in Full and Remove the Athlete/Team From Program

• How to Refund an ACH Payment on an Invoice That is NOT Paid in Full.