User Help - Gate/Parking Mode
How to Find a User's Shop Item Invoice
Sign in to the event hosts PlayerFirst website.
Click Sales > Shop on the left navigation.
Select the Eye Icon corresponding to either the parent or child line of the purchased ticket.
Use the Search Bar to search by their First, Last, or Full Name.
Click the Order Link associated with the user's purchase to view their Invoice.
Video: How to Find a User's Shop Item Invoice
How to Resend a QR Code
Note: If a user loses the place of their QR code(s), you may follow these steps below to allow their entrance into the event.
Sign in to the event hosts PlayerFirst website.
Click Sales > Shop on the left navigation.
Select the Eye Icon corresponding to either the parent or child line of the purchased ticket.
Use the Search Bar to search by their First, Last, or Full Name.
Click the Order Link associated with the user's purchase to view their Invoice.
Click the Message Icon in the upper right corner.
Select the recipient and their email.
IMPORTANT: Select the invoice to send to the user under “Attach Invoices”.
Enter a message in the text box at the bottom of the page. This is the text that will be sent to the user.
Press Send.
Video: How to Resend a QR Code
How to Export the Shop Items Details
Sign in to the event hosts PlayerFirst website.
Click Sales > Shop on the left navigation.
Select the Eye Icon corresponding to either the parent or child line of the purchased ticket.
Click the Export Icon.
Video: How to Export the Shop Item Details
How to Scan a Credit Card
Sign in to the Access App
Select Shop from the bottom Menu
Complete items informtion and click Save
Click Credit/Debit Card and Scan Card
Save Photo
Verify your card information and click Save