How to fix a user who has nothing to select on the Select Profile Type Screen on the Club App

Use these steps if, after a user logs in to the Club App, they have nothing to select on the Select Profile Type screen.

1. Sign in to a PlayerFirst website.

2. On the left navigation, click User > Users

3. Input any of the information you have on the user (email, username, First and Last Name, etc.) and enable Deleted Users Visible and Other Brands' Users Visible.

4. Click Search.

5. Find the user who is experiencing the issue in the Users table, and select .

6. On the profiles tab, check to see if the user is marked as Contact/Friend. If so, this is the issue.

7. Open the user's profile.

8. Under Personal Information, enable Parent/Guardian of Athlete.

9. Depending on the user’s device when experiencing the issue, they will either have to delete all the app information or uninstall and reinstall the app to refresh their account.

Video:

• How to fix a user who has nothing to select on the Select Profile Type screen on the Club App