Troubleshooting PF Pay

Make sure your device is plugged in and charging, before doing the following.

If your device disconnects from the iPad…

1. Make sure your Moby device is turned on.

   • If the lights on the side are on, the device is on. If the lights are off, press and hold the button next to the lights.

2. Force close the app.

   • Swipe up from the bottom of your screen to see currently open apps. Swipe upwards on the app preview to close it.

3. Open the PF Pay back up.

4. Open up the menu, and select Settings.

5. Toggle the SDK Status back to On.

6. Allow the app a minute to reconnect. Once the SDK and and Device Information are green, your device is connected.