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titleA Customer Received an Error when Trying to Use Their Card

If a customer received an error when attempting to insert or tap their card, advise them to do the opposite (tap or insert). If they receive an error again, advise them to try a new card, or you can manually add the card number.

When using Tap to Pay, make sure you hold the card to the device for 2-4 seconds.

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titleThe Customer Received a Decline Notice when Tapping to Pay with an AMEX Card

If a customer is paying with an Amex card, please advise them to insert or swipe their card.

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titleMy Moby Device Keeps Falling Asleep

Your Moby device will fall asleep in around 5 minutes if it is not used. To prevent this from happening please keep your Moby device connected to a power source.