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  1. Sign in to a PlayerFirst website.

  2. On the left navigation, click Program > Registration Details.

  3. Select Program >Division> Details.

  4. Find Registration and click Remove From Program under the Actions column.

  5. Confirmation: Click Yes to confirm removal.

  6. Review Invoice: Would you like to modify the invoice now?

    • Note: Any balance on the invoice will not be updated automatically. If the change is part of an inter-brand invoice, continue to Step 7.

    • If adjustments to the balance need to be made, locate the invoice and adjust as needed.

    • If no adjustments to the balance need to be made, no further action is needed.

  7. Inter-Brand Invoices: a prompt will appear immediately after clicking Yes to confirm removal.

    1. Prorate: Enter the amount based on the refund policy (ex: $900).

    2. Explanation: Enter the reason for the prorate (ex: Team Removed).

    3. Click Save.

  8. In the Invoice Ids column, click the hyperlink for the invoice that was adjusted.

  9. The invoice will show two lines in the Payment Schedule and History section:

    1. One line for the Prorate.

    2. One line for the Inter-Brand Payment reversal.

  10. Confirm that details are entered in the Admin Notes section along with the date and author’s initials.